Some of the new members at Unity Public Library in Buka, Bougainville discovering their joy in reading.
We are starting a training program in Bougainville! Working with the wonderful and ever supportive Deb from Tafe SA, we have been busy liaising back and forth by email talking about needs and logistics and all of the possibilities. After months of negotiating, the training proposal was written and submitted and we have been approved. Starting this week, our first round of students will begin their Certificate II in Customer Engagement with library electives.
The design of the qualification looked at selecting subjects that would be useful, interesting and relevant to securing employment here in Bougainville or indeed further afield. From ‘preparing the work environment for customers’ to ‘assisting with circulation activities’ the student will be learning about working in a customer service environment
The Bougainville Customer Engagement Training Program is a joint project between Unity Library, Haku Women’s Collective (HWC) and the Bougainville Integrated Community Learning Centre (BICLC- located in Southern Bougainville). The program is designed to provide much-needed educational opportunities which are lacking in Bougainville to committed and bright individuals. There is no age limit for admittance to the program, instead the focus has been on selecting individuals who are engaged in their local community; have a proven track record demonstrating their commitment through attendance/ working in their host organisation; and with whom each host organisation can see the potential for capacity development within each respective organisation for continued growth.
In developing the training proposal with the educational service provider, the training coordinator (me) evaluated relevancy of qualifications in the work environment of Bougainville as well as accreditation. Key subject matter selected from both core and elective options and the integration of existing experience and work being done within each partnership organisation forms the basis of this program. Each student makes a commitment to not only completing their studies as per the training contract, but also to engaging with their host organisation both within their studies but also contributing to their host organisation with hours worked and continued development of ‘on the job’ skill sets developed through the program.
The key priorities during the program development was to evaluate and develop a learning framework that will be flexible and robust; qualifications that will be relevant and accredited; and that will be respectful of different learning styles and educational backgrounds considering student needs on an individual basis. Taken into consideration has been logical issues such as the geographic spread of the students, access to the training coordinator, and technological challenges.
The time commitment for the students varies depending on the study period they are in, though hours worked in their host organisation are set. The students will attend a training and study workshop once a month with the training coordinator and their fellow students which will focus on subject content for the study period, further development of computer literacy (which will be ongoing), and time to have one on one mentoring with the training coordinator. Mentoring and ongoing support will also occur within each partnership organisation and key people will be involved in this providing a more sustainable and well-rounded training program maximizing successful outcomes.
Outcomes for the program are multiple and the program has been designed to ensure that the outcomes are relevant for the students, useful and long-lasting. It is anticipated that through completing the program, each student will be have enhanced computer and english literacy through both classwork and experience. The students will have opportunity to engage with each other and the joint partners thus increasing their networks and developing new relationships. Finally, the development of skills and knowledge, along with completion of the qualification leading to sense of achievement will build confidence and self-esteem for each student.
The materials are printed, laptop is charged and we are ready for our first workshop tomorrow! Our first subject is ‘Communicate in the Workplace’ supported by cake for morning tea for expanding minds, and curry for stamina at lunch time. Stay tuned for photos and to hear how our students are going in this wonderful new program.